When Coffee Machines Finally Got Connected – Thanks to Us

Coffee machines are true technical marvels, packed with countless components. In the past, technicians always had to be on-site to make changes or fix issues – all done manually. Centralized evaluation of usage and runtime data? Not available.

The task:

Connect the machines to the internet – not just to read data, but also to control them remotely. This meant reaching Maturity Level 3. And of course, it had to work smoothly in different countries (CH, DE, US & CN).

Our customer took the opportunity to gain a technological lead in the market. In the second expansion phase, online fleet management and online maintenance were introduced – laying the foundation for a digitalization strategy. New licensing models became possible. With our support, integration into the network and centralization of access and information was achieved. The customer’s know-how was significantly expanded. A successful field test in CH, DE, US and CN completed the project. After the test, the next step was to define how to build and open the platform for customers to reach Maturity Level 4.

Using a market study and the IoT platform developed by ibw, we were able to present the necessary know-how and tools to make the machines network-ready. Together with the customer, we worked out the ideal path and architecture. Since requirements and industry knowledge were not yet fully defined, we followed an agile approach – planning and implementing in small steps. This ensured control over functionality and direction at all times.